Statistics FAQ
What do the following terms mean?
- Session: A successful request of Credo Reference. A session starts when a user connects to Credo and ends when the user leaves Credo through exit or logout or with a session timeout due to user inactivity.
- Searches: The number of searches submitted using the search form on Credo Reference. This includes searches completed through the basic or advanced search forms.
- Entries Viewed: The number of full text entries viewed.
- Page Views: The number of times specific pages were viewed by visitors. Pages can include entries, books, advanced search, crossword solver, etc.
How are searches counted?
Every query entered is counted as a search, and every results page viewed is counted as a search. If a user clicks through three pages of search results for the term “dna”, the search count for “dna” would be 3.
Some normalization of the search terms is completed. For example, queries for “brain” or “Brain” would be counted as the same search term.
How are entries counted?
Every entry viewed during a session is counted. If an entry is displayed, printed, emailed or saved multiple times in a session, each event will be counted.
What counts as a page view?
For the Page View report, every page visited during a session is counted. For pages with tabs (Find a Book or Book browse), only one page view is counted even if the user visits multiple tabs within the page.
How quickly are statistics available?
Credo’s statistics are run nightly (US east coast time) and updated daily.
How long does Credo keep usage statistics?
Credo’s statistics are available from 2007 to the present.
Is it possible to separate remote access statistics from in-library usage?
Currently this data is not available from Credo.
Is Credo COUNTER-compliant?
Credo Reference provides standardized usage reports that are in compliance with the COUNTER Code of Practice for Books and Reference Works. (More information).
The following two reports are available in Librarian Admin:
Book Report 2 (Number of Successful Section Requests by Month and Title)
Book Report 6 (Total Searches and Sessions by Month and Service)
